We understand that receiving your rubber sealing products in a timely and secure manner is essential. That's why we have streamlined our shipping process to ensure a smooth and efficient experience for our customers.

Shipping

We aim to dispatch all orders received by 2:30pm the same day. Orders received after 2:30pm or on a weekend or public holiday will be dispatched on the following working day.

All orders for addresses in the UK mainland will be dispatched by either Royal Mail or a next working day courier (such as DHL Parcel or DPD). This shipping method is based on the weight and value of the goods within the parcel. These carriage charges will be calculated automatically at checkout based on these factors.

Orders for international addresses will be dispatched by Royal Mail or an international courier (such as TNT or FedEx). This will vary depending on the weight of the parcel. These carriage charges will be automatically calculated at checked based on your delivery address and the products in your basket.

Returns Policy

We strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes a product may not be what you expected. In such cases, you are able to return your item for a refund. As the vast majority of our products are customised to your length requirement at the time of order, there will be a 20% restock charge applied to any returned items. This is to cover the costs associated with processing the refund and storing the returned item until someone purchases an identical length. We are also unable to refund the outgoing shipping charge, and you are responsible for the shipping costs associated with getting the product back to us.

Non Stock Items

In the rare event that the product you have ordered is out of stock, we will notify you as soon as practically possible that there will be a delay receiving your goods.

The majority of our products are cut to order and can be purchased in a continuous length suitable for your requirements. However, some products are sold in set lengths or quantities. Please see the explanations below that detail the various ‘Unit of Purchase’ options for different products on our website.

METRE

These items are supplied by the metre. Please enter the quantity of metres that you require into the quantity box. For example, if you enter 7 into the quantity box, you will receive a continuous 7 metre length. This length will be supplied as a continuous piece up to the maximum length of the coil. This is usually between 20 and 50 metres depending on the particular product.

LINEAR METRE

These items are supplied by the linear metre. This unit of measure is applicable for products such as rubber sheet that are a set width. Please enter the length that you require into the quantity box. For example, if you enter 3 into the quantity box, you will receive a continuous 3 linear metre length. This length will be supplied as a continuous piece up to the maximum length of the roll. This is usually up to 10 metres.

EACH

These products are sold in set quantities or lengths. For example, adhesives and sealants, tools or pre-cut rubber strip.

20M COIL

These products are sold in set lengths. This length usually varies between 20 metres and 50 metres. The length of the coil is provided on the product detail page next to the ‘Unit of Purchase’ option.